There are two ways to build a gift card platform. One lets the platform receive the money and pay out to the business. The other lets payment go straight to the business and only deducts a fee. Kuvert does the latter.
- You do not wait for a monthly payout from us. There is no payout from us.
- If Kuvert goes down tomorrow, your money is still on your own Stripe account.
- Because the money never passes through Kuvert, selling gift cards does not trigger an e-money licence requirement for us.
- 01Open Overview in the dashboard. It is the first page you land on.
- 02Choose to connect Stripe. You are sent to Stripe.
- 03Log in to an existing account, or create a new one along the way.
- 04Fill in Stripe's verification and submit it.
- 05You are sent back to Kuvert, where the status updates.
The verification is Stripe's, not Kuvert's. Have the following ready, so it usually takes just a few minutes:
- CVR number and the registered business address.
- Information about owners and authorised signatories.
- Bank account for payout.
- Identification for the person creating the account.
MobilePay is a capability on your Stripe account that must be activated. If it is not yet, customers can pay by card in the meantime. We fetch the capability status from Stripe, so the dashboard shows what is actually switched on.
| Who | What | Where it is deducted |
|---|---|---|
| Kuvert | Service fee: 2 % + VAT of the sale | Deducted on the transaction through Stripe (you get the VAT back) |
| Stripe | Stripe's own transaction fees | On your Stripe account |
If you refund an order from the dashboard, the money goes back through Stripe from the account the payment landed on. Unredeemed cards on the order are cancelled at the same time.
The buyer is notified when Stripe has confirmed that the money is on its way. The email gives the amount and the order number and says that it typically takes 5–10 business days before it shows in the account. The email is sent when the money has actually been sent back, not when you press the button, and it is the same no matter how the order was refunded.
If the card was sent to someone other than the buyer, the recipient gets their own message saying that the card can no longer be used, or that the amount has been reduced if only part of the purchase was paid back. It mentions neither the buyer nor the amount sent back; it says what is on the card now and refers them to you. Without it the recipient would only find out at the counter, holding an email from you that states an amount the card no longer has.
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