Feature
The till is the phone you already have in your pocket.
A digital gift card has to be redeemed somewhere there is a queue. The redemption screen makes it one action: hold the code in front of the camera, or type it, and deduct the amount. The same screen takes both gift cards and tickets. The code says what it is.
How it works
Three steps
- 01
Open redemption on the phone
It is in the dashboard on the phone or tablet you have at the till: in the browser, or as the Kuvert app on the home screen. There is nothing to download from the App Store and no terminal to order.
- 02
Scan the code, or enter it
Hold the customer's QR code up to the camera. If the screen is scratched, wet or completely dead, you type the code into the field that is always visible. Both ways end in the same place.
- 03
Deduct the amount, or let the guest in
If it is a gift card, you type the amount and redeem, in full or in part. If it is a ticket, check-in is decided on the spot: either it is valid, or it has been used before.
The scanner
Ready. Press Scan to read the code in the camera.
The same code is not scanned twice within 2.5 seconds.
The phone or tablet you already have. Choose a situation and press Scan.
What are you holding up to the camera?
The terminal reads the code and shows the balance. This is the normal day.
Details
What to know
- One screen for both gift cards and tickets
- Staff don't need to know in advance what they are holding the camera up to. The code says what it is: a gift card has a balance to deduct from, a ticket must be let in or turned away.
- The camera handles it without extra equipment
- The phone's own camera reads the code directly in the browser. No third party learns what you scan, and there is nothing to install to get started.
- Partial redemption is the norm, not an exception
- A card worth DKK 1,000 and a bill of DKK 640 leaves DKK 360 on the card. The amount is typed in each time, and nothing is ever deducted automatically. Only the person at the till knows what the guest is actually paying for.
- A wrong redemption can be reversed
- Deducted DKK 400 instead of 40? There is a button right below, and the amount goes back on the card straight away. The card's history shows both the mistake and the correction, so the bookkeeper can see what happened.
- One card in front of the camera is one redemption
- If the guest holds the card in front of the camera a little too long, it is not charged twice: the same code is not read again for the next 2.5 seconds. The next guest's code goes through immediately, so the queue doesn't wait.
- The card in the customer's wallet puts itself right
- If the customer has saved the card in Apple Wallet or Google Wallet, the new balance is on their phone shortly after you have deducted the amount, even if the customer never opens the email or the card page again. It works the other way too: if you reverse a redemption, the amount comes back on the card in their pocket.
Show all 8Show fewer
- Staff can redeem, but not change prices
- The «staff» role has access to redemption and check-in and nothing else. Products and prices belong to the manager and the owner, and the accounting figures to the bookkeeper and the owner.
- Each transaction carries its name
- The redemption is written to the card's history under the name of the staff member who made it. The period statement can therefore be shown per staff member, with no one needing to keep a separate list.
Questions
Frequently asked questions
Do we need to buy a scanner?
No. The camera in the phone or tablet you already have reads the code. There is no terminal to order and no equipment to commit to.
Does the card in the customer's wallet show the right balance?
Yes. When you deduct an amount, the card in Apple Wallet or Google Wallet updates itself, so the customer isn't walking around with a figure that was right the day before yesterday. The customer doesn't need to open the card or save it again.
What if the customer can't show their QR code?
Then you type the code. It is in the email the card was sent with, and it is made to be read aloud across a counter: there is no zero, one, O or I in it.
Can the same card be redeemed more than once?
Yes, as long as there is a balance left. Each redemption is listed separately in the card's history, so you can see when and how much was deducted.
What happens if a ticket is scanned twice?
A second scan reports that the ticket's already been used, and no one is let in on it again. That's why it's harmless to scan an extra time for safety's sake.
Does redemption work without internet?
No. The balance is looked up with us, and that needs a connection. The screen says so plainly instead of looking as if the amount was deducted.
What do we do if we deduct the wrong amount?
You reverse it. The button is on the screen straight after the redemption, and the amount is put back on the card immediately, even if the card has just been used up. Nothing is deleted. The reversal is in the history, so the bookkeeper can see what happened.
Can we redeem without scanning anything?
Yes. The field for typing the code works just as well as the camera, and it is also where a code reader with a keyboard types the code in.
Good for
In the docs
Other features
All features- Gift cardsAn amount, a greeting and a code
- Punch cardTen punches on one card, not an amount
- Corporate giftsThe company buys for the whole list
- TicketsNights, tiered prices and the door
- Table bookingThe restaurant's tables and the club's booths
- CampaignsA bonus for a period, or a code
- On your websiteThe purchase opens in an overlay on your site
- Payments and payoutsMobilePay, and the money to the bank
- The Kuvert appOn the home screen, no App Store
- AccountsFigures your accountant can reconcile
Try it on your own site.
Create the shop, connect Stripe and add your products. No monthly fee on sales and no lock-in.