Terms of business

1. What Kuvert is, and what it is not

Kuvert is a software tool that allows a business to sell and redeem digital gift cards and tickets under its own name. Kuvert is not the issuer of the gift cards and is not a party to the agreement between the business and the gift card buyer or recipient.

The gift card is an obligation from the business to the customer. It is the business that owes the goods or services the card can be redeemed for, and that is liable for redemption. Kuvert provides only the system in which the cards are issued and managed.

2. Payments and holding of funds

Payments are processed through Stripe on the business's own linked Stripe account («direct charges»). The buyer's payment goes directly into the business's account at the moment of purchase.

From the business's sales, Kuvert receives only its fees from each transaction and at no time has control over the business's funds. There is no intermediate account, no client account and no monthly payout from Kuvert to the business.

The business's relationship with Stripe is governed by Stripe's own terms, which the business accepts upon registration. Stripe carries out identity verification (KYC) and payouts to the business's bank account.

3. Prices and fees

Kuvert charges 2 % of the amount for each sale made through the business's gift card page: both gift cards and event tickets. Prices in these terms are excl. VAT, which is added on top and is deductible input VAT for the business. Sales carry no monthly fee, no set-up cost and no lock-in period; table booking has its own price, described below.

Cards and tickets that the business itself issues from the dashboard (including punch cards, cards issued against invoice and free tickets) are not processed through Kuvert, and no fee is charged on them. This applies to the issuance, not the customer type: if a business buys a corporate gift card on the gift card page, it is a sale like any other, and the fee is charged on it.

Stripe's own transaction fees are not included in Kuvert's fee and are settled separately on the business's Stripe account.

The fee is calculated on the amount the customer pays. Bonus that the business itself adds via a campaign is not included in the calculation base.

Kuvert additionally supplies a dispatch service per gift card issued and per ticket issued, which the business re-invoices to the buyer. The service costs DKK 5.00 incl. VAT per unit (an order of three gift cards comprises three services) and is by default collected from the buyer on top of the card's or ticket's amount. The amount forms part of the business's sales and is invoiced by Kuvert to the business, so that output VAT and input VAT cancel out and the service is cost-neutral for the business.

The business itself chooses, for each of the two items, whether the business or the buyer pays. If the buyer is chosen, the amount is collected by the business from the buyer on top of the card’s or ticket’s amount and is stated in the total price before the buyer pays. The choice does not change Kuvert’s invoicing: Kuvert invoices the business for both commission and handling fee regardless of the choice, and the fees are deducted from the individual payment as before.

Fees collected from the buyer are collected identically regardless of means of payment and are therefore not a charge for the use of a particular payment instrument.

The handling fee may be agreed individually or switched off for the individual business. Changes, including the business's own choice of who pays, are notified in advance and apply only to orders created thereafter; an order already completed keeps the fees the buyer was informed of.

Both the platform fee and the handling fee are deducted automatically from each payment via Stripe. Kuvert issues one monthly invoice per business for both and for the payments for any table booking plan, and the invoice amount matches what has been taken in the period.

Table booking is an add-on with its own monthly price, which applies alongside the fees above. The Free plan costs DKK 0.00 and includes 25 bookings a month. Basic costs DKK 149.00, Plus DKK 299.00 and Unlimited DKK 449.00 a month excl. VAT, and they include 350, 750 and an unlimited number of bookings respectively. A cancelled or declined booking does not count. When a month reaches the plan's number of bookings, no guest is turned away, and the plan changes only when the business itself chooses to change it.

A paid plan is paid in advance, one month at a time, with a payment card the business saves with Stripe, and renews automatically on the same day of the month (or on the last day of a shorter month) until the business chooses another plan. A change to a more expensive plan applies immediately, and the unused part of the paid month is deducted from the price. A change to a cheaper plan or to Free applies from the end of the paid month, and no refund is given for a month that has begun.

If the card is declined at a renewal, the payment is attempted again 1, 3 and 7 days after the first decline, and the business is notified by email each time. If none of the attempts succeeds, the business moves to the Free plan. Bookings and guest details are kept.

A business that uses table booking may ask its guests for a deposit or for a payment card for a no-show fee. The amount is paid to the business through the business's own Stripe account, and Kuvert charges neither commission nor a handling fee on it. The business sets the amount and the cancellation deadline, which the guest is told before paying, and is itself responsible for its terms towards the guest. Kuvert refunds a deposit automatically when the guest cancels before the deadline, and when the business itself cancels the booking.

4. Business responsibility

The business is responsible for redeeming valid gift cards, for the correctness of the information, products and prices entered into the system, and for complying with the law applicable to its own business, including marketing, consumer protection and bookkeeping rules.

The business is responsible for giving its employees the right access. Access is granted as roles, where staff can take orders at the counter, the bookkeeper can see sales and export the accounting material, a manager can also change products, prices and the table booking setup, and only the owner can refund, invite colleagues and change payout details.

5. Gift card validity and redemption

Gift cards are issued with a minimum validity of 36 months, corresponding to the three-year limitation period that applies when nothing else has been agreed. The business may set a longer validity on its products, but never a shorter one.

The customer has the right to have a remaining balance paid out in cash according to applicable rules (the Danish Payments Act, betalingsloven § 96). Kuvert records such a payout as its own transaction type, so that it can be distinguished from an ordinary redemption in the accounts. A fee for the payout can only be recorded before the card expires and at most DKK 25; it is the business's responsibility that the fee is stated in its own terms and corresponds to the cost.

A gift card can be redeemed in full or in part. The remaining balance stays on the card until it is used up or the validity expires.

6. Refunds and right of withdrawal

The business can refund an order from the dashboard. The refund is processed back through Stripe from the account the payment originally landed in, and unredeemed cards on the order are cancelled.

A purchase of an unused gift card is covered by the statutory right of withdrawal of 14 days. Kuvert supports this as a separate action, so a withdrawal can be distinguished from an ordinary refund.

Tickets for an event on a specific date are exempt from the right of withdrawal under the Danish Consumer Contracts Act (forbrugeraftaleloven) § 18, subsection 2, paragraph 12. Kuvert therefore does not offer this action on an event order, but the business can still refund it like any other order.

7. Canteen cards

The canteen is an optional feature that the business switches on itself. With it, the business can issue canteen cards: a prepaid balance for a child, a pupil, an employee or another card holder, used in the business's canteens. The card has its own code, can be printed as a QR code and can be kept in Apple Wallet or Google Wallet. A canteen card is not a gift card, and it does not expire.

Anyone who knows the card's code can put money on it through Stripe, when the canteen accepts top-ups online. A top-up carries Kuvert's usual fees under section 3, and the business chooses for each fee whether it or the person paying bears it.

On a child's card the parents, at most two per card, can set daily and weekly limits, opt out of categories, pre-order food, block the card and get a new card if the old one is lost. A new card takes over the balance, limits, parents and history, and the old code stops working. Blocking and a new card are free. On other cards the card holder manages their own card.

A remaining balance is paid out without a fee when whoever manages the card asks for it. Kuvert pays it back as a refund of the card's own top-ups, newest first. What the business itself has put on the card, or what can no longer be paid back through Stripe, the business pays out itself, and the request is shown in the dashboard.

The business is responsible for the canteen's menu, prices and VAT, including whether sales to pupils are VAT-exempt, and for handing out the food that has been pre-ordered. A pre-order can be cancelled until the canteen's deadline. Food that is not collected is paid for.

8. Operational reliability

Kuvert provides the service without guarantee of uninterrupted operation. There may be scheduled maintenance and downtime beyond Kuvert's control, including from Stripe and other sub-contractors.

Kuvert is not liable for indirect losses, including lost revenue or lost goodwill, resulting from downtime or errors in the service.

9. Termination

The agreement can be terminated by either party without notice and without lock-in.

Gift cards already sold remain the business's obligation to the customer, even after the agreement with Kuvert has ended. The business can at any time download a full extract of its outstanding cards (code, previous code, balance and expiry date) under Gift cards in the dashboard, and should do so before the account is closed.

Kuvert can close an account with immediate effect in case of misuse, suspected fraud or if the business does not meet Stripe's requirements.

10. Changes to the terms

Kuvert may change these terms. Material changes will be notified to the email address associated with the account before they take effect.

11. Governing law and jurisdiction

The agreement is governed by Danish law. Disputes are resolved by the Danish courts.