Feature

Table booking, that never promises a table that isn't there.

The guest picks a day, a party size and a time on your own page, and the page shows only the times when there really is a table for them. You receive guests from the evening's list, from a timeline table by table or from a plan of the room, and phone bookings and walk-ins are entered in the same place. If you run a nightclub, you sell the night's tables and table packages on the club's own map instead.

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Try it yourself further down

How it works

Three steps

01
Set the evening up
Services with opening hours and how long a table is taken, your tables in each room, and which tables can be pushed together. Closed days and Christmas Eve you set once.
02
The guest books on your page
Day, party size and time in your own shop. The confirmation arrives by email with a link where the guest can move or cancel the table themselves.
03
You receive the guests
The evening's list with allergies and notes beside the name, the tables on a timeline and on the plan. Guests who have arrived, been seated or not turned up are marked with one tap.

Why is it full?

What the guest sees

Saturday 17 January

2 people

17:30–19:30
18:00–20:00
18:30–20:30
19:00–21:00
19:30–21:30
20:00–22:00
20:30–22:30

The engine the booking page asks also gives you the reason. Pick an evening, and see what the guest gets and why. In nightclub mode the same page sells tables with packages.

What does the guest see?

A table for two can have every time of the evening. There is nothing to explain, and the answer says so too.

What you see under Why is it full?

7 of 7 times can be booked online for 2 people.

No time is blocked.

Details

What to know

The system picks the table: The guest gets the smallest table that fits. Where there are tables of the same size in several rooms, they get one in the room you use first. Two tables are pushed together when the party is too big for one. Online, a guest never gets a time there is no table for. For you and your staff it is a warning that can be tapped past: it is your restaurant.
A plan of the room: Draw where the tables stand, and see the evening on the plan: which tables are free now, which get guests within the hour, and who is sitting where. The plan can be drawn with the mouse, with a finger or with the keyboard.
A deposit, or a no-show fee: A service can take a deposit when the guest books, or save a card that is only charged if the guest does not come. It can be per person or per booking, and only from a certain party size if you like. You choose how late a guest can cancel for free, and the guest sees the rule before they pay. The money goes straight to your own Stripe account; Kuvert takes none of it.
A reminder, and «are you still coming?»: The guest gets a reminder before the table, and you can ask guests to confirm one, two or three days before. Nobody loses their table over it; you simply see who has answered.
A guest book with allergies: Every guest gets a profile with visits, no-shows, allergies and your own notes, and «4th visit» stands beside the name on the evening's list. The guest book is for the people who receive the guests. The bookkeeper sees the report, but not the allergies.
Move from your old system: Bring the bookings in from resOS, DinnerBooking or easyTable. The guests go into the guest book, nobody gets an email about it, and if you run the file again, nothing is added on top.

Show all 20

A waiting list that writes by itself: If the time is taken, the guest can put their name on the waiting list for the evening. When a table comes free, the next person in the queue whom the table fits gets an email with a link to book it. The table is not held, and the first to book gets it. But for 30 minutes nobody else on the waiting list is written to about the same table.
Try it out before guests can see it: The first time you switch table booking on, it starts in test mode: guests cannot see any of it, but you can test-book a package and get the real ticket, confirmation and scanning, marked TEST and without payment. When everything is as it should be, press «Open table booking to guests».
Large parties ask instead of calling: If the party is larger than you take online, the guest can send a request with the day, the time they would like and the number of guests. You accept with a time and tables or decline with a few words, and the guest gets the answer by email. A request holds no table and only counts towards the plan once you have said yes.
A payment link for the phone booking: If the guest calls about an evening with a deposit or a fee, you send a payment link by email instead of asking for the card number. The table is held while the guest pays, and if they do not pay in time, it is released and you are told.
The evening's list works without internet: If the connection drops in the middle of service, the dashboard still opens with the latest copy of the evening's list and says when it is from. It can be read and printed, and as soon as the internet is back, it fetches itself again.
Your own questions: Ask what you need to know when the guest books: which menu, what is being celebrated, whether a pram is coming. The answer is on the booking together with the question, as it was asked.
Guests say how it was: After the visit the guest can give a rating with one tap in the email and write about the food, the service, the atmosphere and the price. You hear about a bad visit the same day, and you can reply to the guest if they have said yes to that. Your link to reviews is shown to everyone who answers, including those who were not happy.
The day's overview in the morning: On days with bookings, an email arrives in the morning at the time each member of staff chooses: how many are coming for each service and each hour, and what has to be in place before the door opens.
A message on the phone about what matters: Each member of staff chooses what they want to be told about, by email or as a notification on the phone: new bookings, cancellations and requests from large parties, or only the large parties or the late cancellations if those are what matter. Nobody is told about what they did themselves.
A report, and your own systems: Guests per evening, weekdays, where the bookings come from, and how many stayed away. Every new booking, change and cancellation can be passed on to your own system with webhooks.
Nightclub: the club's map with named tables: Choose «Nightclub» under Table booking › Settings, and the booking page sells the night instead of a time slot. The guest sees the club's map with booths and tables by name, such as Loge 1 and Front Row, and the dancefloor, bar and DJ drawn in, chooses a free table and a table package for it, and pays straight away. The table decides how many get in.
Table packages priced per night: A package is created once: a name, what is included (such as «1 × Grey Goose 70 cl»), an amount for the bar and the price on a regular night. The same package applies to every table. On special nights you add a surcharge on top, e.g. +25 %, or give the night its own price. The amount for the bar is issued as a gift card, which is drawn down over the course of the night.
«Set up tables» in five steps: Draw the club from a template, create the packages, choose the nights, set the prices, and try it out. If you put the packages on a series, they come with every night the series opens.
The door: «Tables tonight»: At the door, all the night's tables are on one list: the name, the package, how many have arrived, and what is left of the amount for the bar. One scan lets the whole party in, and a table can be held until a set time, e.g. 00.30. If nobody comes, it shows as late, and the door decides who gets it.

Questions

Frequently asked questions

What does table booking cost?

It is free for up to 25 bookings a month. Basic costs DKK 149.00 for up to 350, Plus DKK 299.00 for up to 750, and Unlimited DKK 449.00 a month, all excluding VAT. Everything is in every plan: waiting list, requests from large parties, questions, guest book, guests' ratings, report, plan and webhooks. A nightclub's table packages have no plan; they carry the fee per package sold, like a ticket.

What counts as a booking?

Every booking that is not cancelled or declined, including a guest who did not turn up. A booking counts in the month its evening falls in.

What happens if we get more bookings than the plan holds?

No guest is turned away, and the plan does not change by itself. When the month is 80 % full, the owner gets an email, and again when it is full. The booking page keeps taking bookings, and it is you who presses the button if you want to change plan.

Can we take phone bookings and walk-ins?

Yes. They are entered on the evening's list, and a walk-in is seated straight away. If the system says the time is full, you can book anyway. The rules are a warning for staff and a limit for guests online.

Can staff see everything?

Staff see the evening and the guest book and take bookings. A manager can also set up services, closed days and tables. The bookkeeper sees the report but not the guests' phone numbers and allergies, and only the owner can change the plan and the payment card.

Can we take a deposit, or a fee when the guest does not come?

Yes, on the services you choose. If the guest cancels before the deadline, the deposit goes back by itself and a saved card is not charged. If the guest cancels too late or does not come, you keep the deposit, or the fee is charged to the card. If you cancel the table yourself, the guest always gets the money back. Kuvert takes neither a service fee nor a handling fee on the money. It goes to your own Stripe account.

Can guests book for a large party?

Yes, when you turn requests on. The guest sends the day, time and number of guests, and you answer from the evening's list with a time and tables, or with a few words about why it does not work. If there is no answer by the time the evening begins, the request is closed and the guest is told.

Do you ask guests to review us?

Only if you turn it on. Then after the visit the guest gets an email asking how it was, and the answers are yours. They are on the evening's list, in the guest book and in the report. If you have added a link to your reviews, it is shown to everyone who answers, whatever the rating: Google does not allow only the satisfied guests to be sent on.

What happens if the internet goes down in the middle of service?

The evening's list can still be opened on the phone or computer that last had it open, and it says when it was fetched. It can be read and printed but not changed, so two members of staff do not move the same party in different directions. When the connection is back, the list fetches itself again.

Can we get a message on the phone when a booking comes in?

Yes. Turn notifications on under Table booking › Settings on the phone or computer that should receive them, and choose what it should alert you to. The message shows the party size, the time and the name, but never the guest's phone number or email. On an iPhone, Kuvert first has to be added to the home screen.

Can a nightclub sell tables while the tickets are sold elsewhere?

Yes. If a promoter sells the tickets for the night through, say, Billetto or Billetfix, you add the link to the night. You then sell the club's tables and table packages in Kuvert, and guests who only want a ticket are sent on to the promoter.

Is a table held while the guest pays?

No. Whoever pays first gets the table. If someone else has just paid for the same table, the guest gets another free table that is at least as large. If there are none left, the night is sold out, and the money is refunded automatically.

Good for

In the docs

Table booking

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